), let alone lose the £1,000 or so of our money that Air Transat has. If your request is related to access, rectification or erasure of your personal information, you must fill out the identity verification form and follow the instructions. Follow this company ... UK establishments for AIR TRANSAT A.T. INC. (FC027162) More for AIR TRANSAT A.T. INC. (FC027162) Overseas company address 5959 Boulevard De La, Cote-Vertu West, Montreal, Quebec, H4s 2e6, Canada, Canada . customerrelations@transat .comGood luck everybody. Founded in 1986, it is the country's third-largest airline, operating scheduled and charter flights, serving 60 destinations in 25 countries. Click here for more informations about Group Travel. (they are required under EU rules to refund flights originating from EU). The tracking number should be available for you on the merchant's website/app. Deposit. (Toll-free call from a landline telephone)
Republic of Ireland: 01 866 6700. June 16, I make some comments on their Facebook page/messenger, and get a response that someone would be in touch. 2 talking about this. Your package is given a tracking number so that it gets identifiable. (closed on weekends). You can call Air Transat at (877) 872-6728 toll free number, fill out a contact form on their website www.airtransat.com, or write a letter to Air Transat A.T. Inc, 300 Léo-Pariseau, Suite 1200, Montreal, Quebec, H2X 4C2, Canada. (Toll-free call from a landline telephone), Hearing impaired:
Have now spoken again to my credit card company and explained that AT are now refusing my partial refund.
Avoid at all cost. See Air Transat change/Cancellations fees. I paid extra for 6 seats together so we could help look after the grandchildren. If you have any questions, please refer to our FAQ. +1-514-906-5196 (TTY) (long distance charges may apply), +1-800-388-5836
call connection service cost 13p per minute plus network extras 0871 989 1039 contact Air Transat, official number maybe cheaper at www.airtransat.co.uk. Up to 24 Hrs. For a booking made via a travel agency, please contact your travel agent. I'm being told by the third-party travel agent that the Air Transat process is that they were only permitted to apply for refunds after 16th November. Credit Card Company are now pursuing chargeback for the balance due to me of over £500 I am confident I will receive a credit in a few weeks.Air Transat have shown a complete disregard to their customers and demonstrated disgraceful "speak to the hand" customer service.For anyone that is in a similar position, I would go straight to your credit card company. I have been trying to get a £700 refund for a flight cancelled in June for months now. Operating a fleet of Boeing narrow-body and Airbus wide-body jets, the airline serves the UK and Ireland with direct flights from London Gatwick, Manchester, Glasgow and Dublin. They don't want to refund, force a useless voucher and think they can keep the money past the 24 month voucher. . I have been in dispute since October 2020 and chasing a refund for cancelled Air Transat flights booked March 2020 for travel December 2020. Her name is Anahi. I feel for the customer service staff, who have been pretty friendly but clearly completely lost and having to tell customers nothing but bad news and mad policies all day long. At Air Transat, we value your experience flying with us and appreciate how frustrating it can be to leave something behind on an aircraft. The following is an overview of all Air Transat flights and destinations: 00 800 87 26 72 83
The customers service at this airline is the worst I've ever experienced. You have a travel credit issued as a result of COVID-19 and would like a refund? Claim your company profile to access Trustpilot’s free business tools and start getting closer to your customers today! If you've booked with them - prepare to fight for your money back, WHAT ? +353 18 666 700
I have been trying to get a £700 refund for a flight cancelled in June for months now. But they will not provide a refund as I have requested. Scan the QR code. General information about Air Transat. I spent an hour on the phone today to a women who laughed constantly when I asked for a refund. We got 3 of the seats that had been assigned to us… and 3 others down the plane.March 19th (3 days after our return) I called them and sent an email as the rep requested… all I got was automated response. Air Transat operate out of the UK under EU Regulations EC 261/2004 and C(2020)1830 (Covid update). The current selection is United Kingdom (GBP) … Telephone. Glasgow: 0141 223 7517. Republic of Ireland:
If the item you have lost is a passport, you must immediately advise the authorities, such as a passport office or consulate. Hearing impaired: +1-514-906-5196 (TTY) (long distance charges may apply). Pinterest Will open in a separate browser window. This is ridiculous, they have just reduced the height of in-cabin pet carrier requirement to approx 17cm (from 21cm), there is no carrier on this earth that is that size. Air Transat are just thieves. Phone number Phone number. If the item you have lost is a piece of checked baggage, please complete the following form baggage claim or call
prior to Departure. This Data is collected from various sources the airlinesmap.com may not have the guaranteed change in policy from Air Transat side. Republic of Ireland: +353 18 666 700. I booked a flight to Canada back in Feb and when lockdown happened I was told my money would be held in credit vouchers after trying to email them (which is virtually impossible as they bounce back) and also ringing them (which is even more virtually impossible was on the phone for over an hour waiting and had to hang up) I decided to wait as I received an update email saying that due to covid they would refund one way and keep the remaining money in credit, again I tried to email and had no joy, I then received another email from them saying I would be refunded the full amount, I thought great however I'm still awaiting my money after 2 months of receiving the email, I have tried again with email but they still keep bouncing back, will I ever see my money again and has anybody had any joy contacting them? July 24 still no response and I message them again. WORST EXPERIENCE WORST COMPANY TO DO BUSINESS WITH. ECO EXTRA. Facebook Will open in a separate browser window
00 800 87 26 72 83 This is a toll-free number. Do not use! Air Transat could do with re-training… Air Transat could do with re-training their customer service agents. For any request concerning a reservation, a price quote or modification to a booking made on our website, please contact our Contact Centre at 00 800 87 26 72 83 9 a.m. - 1 a.m., 7 days a week. Their customer service is truly shambolic, they have no intention of providing any relationship with their customers. Air Transat is owned and operated by Transat A.T. Inc., having access to a fleet of 38 aircraft. I did not care where the seats were… as long as they were together. Airline terms & conditions and contact details Click on the links to see the airlines' terms and conditions and their contact information. I would NOT recommend using Air Transat… I would NOT recommend using Air Transat as they have ZERO respect for their customers. or
Avoid at all costs! Book your direct flights to Toronto, Vancouver, Calgary, Montreal and more. Twitter Will open in a separate browser window
About Transat. !! Contact us. Montreal-based Air Transat (TS) operates scheduled and charter flights from bases at Montréal-Pierre Elliott Trudeau International Airport (YUL) and Toronto Pearson International Airport (YYZ). Our flights to Canada were cancelled because of the pandemic and, as is the case with a lot of other airlines, we were only offered a travel credit. Sept 21, I message again. Do not use this transporter ! Standard text message rates may apply. . I tried to call Air Transat to verify this. Don't even get me started on the waste of time vouchers they are issuing for the return flights (under Canadian law). Appalling customer service, with often being forgotten on hold or kept there for 30 minutes and being surprised we were still holding.Great people the Canadians - however this company is a poor representation.We'll be pursuing the claim back option also if they refuse to budge. Toll-free call from a landline telephone
Book, then relax. Air Transat is Canada’s award winning leisure airline. Where does Air Transat fly? The dog or cat would have to be the size of a mouse to fit under the seat! ECO MAX. I can’t even give it away as its not transferrable.I paid for a service (6 seats together) and did not get it… what is so difficult to understand?? Right to reimbursement or re-routing: She was sarcastic, rude and had no sympathy for people wanting their own money back.I'm not trying to take a holiday I'm trying to get home but I need MY money back. The airline, which was founded in 1986, flies to more than 80 destinations, including about 20 domestic airports. 00 800 88 81 02 22
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My flight was cancelled May 2020 from UK to Canada, I rebooked for July 2020 that was also cancelled. Do not book with them. Only got one star because I could not select zero.
For any request concerning a reservation, a price quote or modification to a booking made on our website, please contact our Contact Centre at 00 800 87 26 72 83 9 a.m. - 1 a.m., 7 days a week. They think I will spend more money with them???? © 2021 Trustpilot A/S. For any request concerning a reservation, a price quote or modification to a booking made on our website, please contact our Contact Centre at 1-877-TRANSAT (872-6728) 4 a.m. - 8 p.m. (EST), 7 days a week. This airline is SCAM ( air transat) I booked my flight to Mexico and payed, then a couple weeks after they contact me saying its cancelled and I have two options either to go the day before ( which will cost me more with the cancelation of our stays at Mexico) or the other option is to cancel with travel credit, not to mention that i spoke to Calvin from customer service and john( supervisor) which were both rude about the situation ( saying this is what we have for you and nothing more no refunds no nothing only two options). Having booked in much better economic times, we're not even sure we can afford to go to Canada anymore (we'd have to pay out for accommodation etc. This is the same as if I were to get on a flight without paying and said that it was my 'policy' to fly without paying. Contact Air Transat customer service. Original flight scheduled Toronto/ Barcelona in June 2020. Click here for any questions or comments related to our Privacy Policy. All rights reserved. AVOID AVOID. For a booking made via a travel agency, please contact your travel agent. Possibly my wife and mine last trip outside Canada due to her worsening medical conditions. Although i booked my ticket with an agent on the phone "she did not mention anything about these types of cancelations whereas after I have done the purchase on the phone I receive an email confirmation saying if it got canceled its not our problem, which is very ridicules. Flights to Canada at the best price with Air Transat, World’s Best Leisure Airline. For flights due to have gone in August they tell me it will be well into 2021 before I see my refund. London: 020 7616 9184. By providing your number, you agree to receive a one-time automated text message with a link to get the app. Go to main content. This was a one off trip, I won't be going to Canada again so vouchers are useless. .TS-linksRow-Social .tile a:hover .icon{
If the item was lost on an Air Transat flight, please complete the following form. The current selection is Ireland (EUR) - English, Dropdown Menu : Press the enter key to show the sub-menu. It is a bit of work to put everything together for a claim , but why should an airline hold on to money you gave them in good faith and refuse a refund on a contract they can't honour.If anyone is having difficulties contacting Air Transat, there is an unpublicised email address you can use rather than wasting time on their awful helpline number . Standard response that this is company policy. Press the enter key to open the dropdown menu. . Air Transat is a thief This airline is a scam. 00 800 87 26 72 83
Mondial Telecom t: 0843123 2342 Will never dream of flying with them again. Air Transat is a Canadian airline based in Montreal, Quebec. Phone number (s): 00 800 8726 7283, 0207 616 9187 - Mon to … Still no resolution and they have said I am unlikely to get a refund until March. AT claimed Force Majeure which I disputed and all I was offered was a travel voucher. Like many others, our flight was cancelled due to COVID-19. The holiday packages we pair with Air Transat have different fare types which will reflect in the change fee. Under the Transat and Air Transat banners, the Corporation offers vacation packages, hotel stays and air travel to some 60 destinations in over 25 countries in the Americas and Europe. Air Transat refund group (UK group) has 392 members. Northern Ireland:
they are stilling customers money thanks to Covid. The head office of Air Transat is in the UK and here are all the details: In case you are calling from your landline, it will be easy to call on the toll-free number 00 800 872 672 83. !I instigated a chargeback credit of for the return Canada to UK flights in December which I received within 10 days. AIR TRANSAT A.T. INC. Company number FC027162. I did not need to pay for those 3 if I wasn’t getting the other 3. They would never stand for it so why should we. IATA code: TS ICAO code: TSC Web-site: www.airtransat.com Social media profiles: Facebook, Twitter, Instagram, YouTube Head office: 5959 Chemin Cote Vertu Ouest, Montreal, Quebec, H4S 2E6, Canada Phone number: +1 877 872 67 28, +1 514 636 36 30 Fax number: +1 514 906 51 33 00 800 87 26 72 83. Northern Ireland: 02890 243 999. I wanted and paid for 6 seats together. This is on the Canadian side. Instagram Will open in a separate browser window
Did not get what I paid for, Will not issue me a proper credit!! Despite Air Transat’s best efforts to dispute the chargeback, the credit card company found in our favour, and we’ve heard nothing from Air Transat or the booking agent since.Cherry-picking part of a statement from the Canadian Transportation Agency (regarding the issuing of future travel vouchers), without taking into account customers’ personal circumstances, is not the way to run a business!Had I accepted the 24 month future travel voucher, I’d only have a maximum of 15 months left in which to use it, assuming that the recently announced Canadian travel ban (until April 30th) is lifted on time.I’ll definitely be avoiding all the Canadian airlines in future - as they appear to have all acted in the same manner. +1-514-906-5196
Refused refund when no service provided. It's frustrating when a flight delay or cancellation causes havoc with your travels. List of Air Transat destinations. Not a place to slag off AT. Following measures announced by the Canadian government, our operations are temporarily suspended until June 14, 2021. UK- Canada. Accessibility, Special needs and Medical Equipment, Reservations / Post-reservation (change, cancellation), Arrivals and departures in the next 48 hours. For more information and/or to change your current cookie settings, please refer to our Cookies Policy. Northern Ireland: +44 28 9024 3999. . . Air Transat Phone Number: For any request concerning a booking, a price quote, or changes to a reservation made on our website, please contact our Contact Centre at 1-877-TRANSAT (872-6728) 4 a.m. - 8 p.m. (EST), 7 days a week If you are calling from the outside UK there is another number … I state back that I paid for 6 seats TOGETHER, not 3 and 3…. Hearing impaired: +1-514-906-5196 (TTY) (long distance charges may apply). I have phoned them several times to find answers to my question and no one can help mostly automated service disgusting...shame on you Air transat! entitled to a partial refund. Her name is Anahi. They sent me a travel voucher for the value of the other 3 seats. Trips made easier for everyone, everywhere. April 17th, I emailed again (1 month later) … same automated response. (long distance charges may apply), Monday to Friday:
I've emailed and phoned about a refund but it is always declined. After numerous emails, eventually Air Transat asked me to submit a partial refund for the the UK to Canada outbound flight. Like eveyone else - we are having issues with trying to claim our money back after they cancelled, then refused to refund our money. Full Payment. for you directly contact official phone number +1 877 872 67 28 … If your lost item is located, Chargerback will send you an email with instructions on how to retrieve your item. Get the app. !Sept 24th, I get a response that they will only credit 3 seats, but they are busy and could take some time. Why don’t regulators do something about this airline and their practices?? +1-514-906-5196 (TTY)
Air Transat could do with re-training their customer service agents. Refunds for travel credits issued as a result of COVID-19, Select your language. Please contact the call centre at 1-877-872-6728 for assistance with your request. (Toll-free from a landline phone), TTY for hearing impaired:
Like very many others I find myself with only a partial refund despite Airtransat arbitrarily cancelling my flights.Covid related, but I can never use the vouchers due to a number of factors and this has been fully explained to the company over and over again.It really is beyond shocking the way they treat customers.Would never recommend using them to anyone. 1 p.m. to 10 p.m.
I purchased 6 seats for myself, my children and grandchildren (3 yr. toddler and 13-month infant) for a family vacation. If the item was lost at a hotel, please contact the hotel directly. I've emailed and phoned about a refund but it is always declined. A forum to exchange information regarding our cancelled flights due to the pandemic. Take another honest and responsible company !!! In what other industry are you allowed to keep money for services not rendered? This airline is a scam. Transat A.T. Inc. is a leading integrated international tourism company specializing in holiday travel. You want a Refund ?? Our booking agent informed us that we would have to wait for 12 weeks for a refund, but after 18 weeks, we did a chargeback on our credit card. She was unbelievably unhelpful, unempathetic and rude. Really wish I had read the other reviews on here before purchasing flights with Air transat. The Air Transat agent kept cutting me off and talking over me with raised voice to relate that it 'isn't their fault'. And 50 international destinations in air transat contact number uk countries UK flights in December which I disputed though my credit card and... Following measures announced by the Canadian government, our flight was cancelled may 2020 from UK to again. Calgary, Montreal and more and 3… of our money that Air Transat.. Providing any relationship with their customers useless voucher and think they can keep the money the! And operated by Transat A.T. Inc. is a scam service at this is! Always declined Covid update ) a leading integrated international tourism company specializing in holiday travel using. Reunite you with your belongings, we have partnered with Chargerback to manage our lost and found.. Refund but it is always declined Toll-free call from a landline telephone ) or others, our operations are suspended. This section contains electronic forms you can use to ask questions, request more detailed information, or share. So that it gets identifiable this airline is a leading integrated international tourism company specializing in holiday travel not the. Not get what I paid for, will not issue me a agency... Providing your number, you agree to receive a one-time automated text message with a to. Our money that Air Transat is a scam are turned over to Local Immigration Office or Canada Border.. Many others, our operations are temporarily suspended until June 14, 2021 stand for it so why should.. Me a proper credit!!!!!!!!!!... In Policy from Air Transat fly then rebooked for July 2020 that was also cancelled link to get refund... Is truly shambolic, they have ZERO respect for their customers with stealing from ordinary people again! Key to open the Dropdown menu March 16/20 ), let alone lose the £1,000 or so our... 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The airport lost and found services some 4.5 million passengers to approximately 60 destinations in countries! Do n't even get me started on the merchant 's website/app on keeping your money tourism company specializing holiday... Kingdom ( GBP ) - English, Dropdown menu: Press the enter key to show the sub-menu phone.! In future ) keep money for services not rendered of all Air Transat operate out the. Paid extra for 6 seats for myself, my children and grandchildren ( 3 yr. and. With their customers been trying to get the app telephone ) or why it takes that long Cookies Policy Canadian! 6 seats together so we could help look after the grandchildren please our! 16, I rebooked for July 2020 that was also cancelled with us GBP... 392 members information as possible when completing air transat contact number uk form to Chargerback, a tracking number will be to! Show the sub-menu flights and destinations: Air Transat serves 10 domestic destinations and 50 international destinations in 26.... Off and talking over me with raised voice to relate that it gets identifiable 2020 1830... Flights contravening EU law and behaving illegally with customers money by the government. From ordinary people ( they are allowed to get a air transat contact number uk until March and so! To call Air Transat are turned over to Local Immigration Office or Canada services. 3630 ( 13 days ago ) contact Air Transat flights booked March 2020 for travel December 2020 more than destinations... Any questions or comments related to our FAQ claim form they do n't want to refund Force... Or cat would have to be the size of a mouse to under! 'S frustrating when a flight delay or cancellation causes havoc with your belongings, we have partnered with Chargerback manage... On, paying the £12 difference costs ( as we were assigned on itinerary... ( 1 month later ) … same automated response going to Canada outbound flight they still have almost of... The country 's third-largest airline, operating scheduled and charter flights, serving 60 in. Company profile to access Trustpilot ’ s best Leisure airline in August they tell me it will be well 2021. Told me that as I disputed though my credit card they will not provide a refund and more our... I instigated a chargeback credit of for the value of the other reviews on here before purchasing with! 24 still no response to further emails until today 24 month voucher me off and talking over with... I wasn ’ t regulators do something about this airline and their practices?????! It 's frustrating when a flight cancelled in June for months now airport, refer! Dedicated page when I asked for a year on, paying the £12 difference was! I purchased 6 seats for myself, my children and grandchildren ( yr.. Send you an email with instructions on how to retrieve your item airline and their?! Return Canada to UK flights in December which I received within 10 days number … Air could. English, Dropdown menu vouchers are useless issue me a proper credit!!!!!! Instructions on how to retrieve your item lost anywhere at the airport, please contact your travel agent Trustpilot s. Cancelled in June for months now 1 month later ) … 00 800 87 26 72 83 this is Toll-free. Flight cancelled in June for months now in 1986, flies to more 80... Booked with them??????????????! Together, not 3 and 3… Chargerback will send you an email instructions. When a flight cancelled in June for months now Ireland Air Transat asked me to submit a refund! To Canada outbound flight shipped from the UK to Canada, I.! To manage our lost and found services 0207 616 9187 United Kingdom ( GBP ) - English your... Operations are temporarily suspended until June 14, 2021 her worsening medical conditions wasn ’ t regulators do about... Services not rendered refer to our FAQ change your current cookie settings, please contact your agent. Have the guaranteed change in Policy from Air Transat fly airline is the country third-largest... Was founded in 1986, it carries some 4.5 million passengers to approximately 60 destinations in 26.! Inc., having access to a women who laughed constantly when I asked for a year,... The enter key to show the sub-menu be the size of a mouse to fit under the seat,?. In 23 countries, as of April 2021 information about baggage claims or fill in this claim form so. Our cancelled flights due to COVID-19 Air Canada 's height restriction is 27cm come. Following measures announced by the Canadian government, our operations are temporarily suspended until June 14,.! Do not find the airline, which was founded in 1986, it carries some million. With Air Transat as they have no intention of providing any relationship their! Have now spoken again to my credit card company and explained that at are refusing. Eu law and behaving illegally with customers money 60 destinations in 25 countries be well 2021. Trip ( March 16/20 ), let alone lose the £1,000 or so of our money that Transat... Item was lost air transat contact number uk a hotel, please contact the airport, please visit our dedicated.... Prepare to fight for your money we then rebooked for a booking made via a travel,... 616 9187 United Kingdom ( GBP ) - English Select your region/country using the menu in the fee. From ordinary people about a refund for cancelled flights due to COVID-19 request more detailed information or... 67 28 … Where does Air Transat are turned over to Local Immigration Office or Canada Border services passports are. Lost anywhere at the airport lost and found services have any questions or comments related our! T getting the other 3 the value of the other 3 seats off trip, rebooked! Get away with stealing from ordinary people EU ) makes up these?! Our operations are temporarily suspended until June 14, 2021 next 48 hours your comments us! Transat… I would not recommend using Air Transat to verify your eligibility and submit a,! Time vouchers they are issuing for the return flights ( under Canadian law.. Until June 14, 2021 read the other 3 raised voice to that... Cash!!!!!!!!!!!!!!!!! Not provide a refund until March care air transat contact number uk the seats were… as long as they were together have almost of... I could not Select ZERO rebooked for July 2020 that was also cancelled reunite you with your travels today. Who makes up these rules 00 800 87 26 72 83 or 0207 9187! Get me started on the waste of time vouchers they are required under EU Regulations 261/2004.
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